Last Updated: September 8, 2026
Aurum Group LLC, doing business as Aurum One Property Solutions (“Aurum One,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit aurumgrouptx.com, request a quote or service, submit information through our website, communicate with us, or otherwise interact with Aurum One.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Property or service address
- Property type, size, condition, and service details
- Requested services
- Preferred service dates or scheduling information
- Photos or other property documentation you choose to provide
- Messages, notes, special instructions, or other information submitted through our forms
- Communications between you and Aurum One regarding a quote, service, or project
Our website and service providers may also automatically collect limited technical information, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Approximate website usage information
- Cookies or similar technologies used for website functionality, security, performance, or analytics
We do not request that customers provide Social Security numbers, passwords, banking credentials, or other unnecessary highly sensitive information through our standard website forms.
2. HOW WE USE YOUR INFORMATION
We may use information collected through our website or communications to:
- Respond to inquiries and service requests
- Review property needs
- Prepare estimates or quotes
- Schedule and coordinate services
- Communicate about appointments, projects, changes, or service updates
- Coordinate approved services with professionals or service providers when necessary
- Maintain service and project records
- Document property conditions and completed work
- Provide customer support and follow-up
- Improve our services, website, and customer experience
- Protect against fraud, misuse, or security threats
- Maintain appropriate business and accounting records
- Comply with applicable legal or regulatory obligations
We seek to collect and retain only information reasonably necessary for legitimate business purposes.
3. HOW WE SHARE INFORMATION
Aurum One does not sell personal information.
We may share limited personal information when reasonably necessary with:
- Website hosting, email, communications, software, or technology providers
- Business service providers supporting our operations
- Professionals, contractors, or service providers involved in fulfilling an approved service or property project
- Professional advisors such as accountants, attorneys, insurers, or consultants when reasonably necessary
- Government authorities or other parties when disclosure is required or permitted by law
When information is shared to complete a service or project, we seek to limit that information to what is reasonably necessary for the applicable purpose.
4. PROPERTY ADDRESSES, PHOTOS, AND DOCUMENTATION
Aurum One may receive property addresses, photographs, videos, or other documentation from clients in order to evaluate requested services, prepare estimates, understand property conditions, or coordinate work.
When applicable, Aurum One may also create photographic documentation before, during, or after a service or project for purposes such as:
- Documenting existing property conditions
- Confirming approved areas of work
- Monitoring progress
- Quality review
- Documenting completed services
- Maintaining service records
- Addressing follow-up questions or concerns
Property or service photographs will not be used for advertising, promotional content, or social media in a manner that identifies a client or private property without appropriate permission when permission is required.
5. COMMUNICATIONS
If you provide your telephone number or email address, Aurum One may use that information to communicate with you regarding:
- Your inquiry
- A requested quote
- Scheduling
- Service confirmations
- Project updates
- Property access
- Payment or account matters
- Follow-up related to services you requested
Service-related communications may continue when reasonably necessary even if you choose not to receive promotional communications.
If Aurum One sends promotional email communications, recipients may unsubscribe using the method provided in the communication or by contacting us.
Marketing text messages, if offered in the future, will be handled in accordance with applicable consent requirements.
6. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to support:
- Website functionality
- Security
- Performance
- Analytics
- User experience
Third-party tools integrated with the website may collect information according to their own privacy practices.
If our use of cookies or advertising technologies changes in a way that requires additional notice or consent under applicable law, this Privacy Policy and our website practices may be updated accordingly.
7. DATA SECURITY
Aurum One takes reasonable administrative, technical, and organizational measures appropriate to the nature of the information we maintain.
However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.
Customers should not send passwords, Social Security numbers, banking credentials, or other unnecessary sensitive information through our standard website forms, email, or text messages.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for purposes such as:
- Responding to requests
- Providing services
- Maintaining project and customer records
- Business administration
- Accounting and tax records
- Resolving disputes
- Establishing or defending legal claims
- Complying with applicable laws
Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of when appropriate.
9. YOUR PRIVACY RIGHTS AND CHOICES
Depending on applicable law and your place of residence, you may have rights regarding your personal information, including the right to:
- Ask whether we process personal information about you
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of certain information you provided
- Opt out of certain processing when applicable
- Exercise applicable privacy rights without unlawful discrimination
Aurum One does not currently sell personal information.
Requests may be submitted to:
contacto@aurumgrouptx.com
We may need to verify your identity before fulfilling certain requests. Some information may need to be retained when required or permitted by law or when reasonably necessary for legitimate business purposes.
If applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal using the same email address and clearly state that the request is a Privacy Appeal.
10. CHILDREN’S PRIVACY
Aurum One’s website and services are intended for adults seeking property-related services.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13.
If we learn that information from a child under 13 has been collected inappropriately, we will take reasonable steps to delete it.
11. THIRD-PARTY WEBSITES AND SOCIAL MEDIA
Our website may contain links to social media platforms or other third-party websites and services.
Aurum One is not responsible for the privacy policies, security practices, or content of third-party platforms. Information provided directly to those services is governed by their respective policies.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our services, website, technology, business practices, or legal requirements.
The current version will be posted on this page with an updated Last Updated date.
13. CONTACT US
For questions, concerns, or privacy-related requests, please contact:
Aurum Group LLC d/b/a Aurum One Property Solutions
Email: contacto@aurumgrouptx.com
Phone: 945-542-8567
Website: aurumgrouptx.com
Texas, United States